Privacy Policy

Headway East Northants Privacy Policy

This policy relates to staff, trustees, clients and volunteers.

Headway East Northants is committed to ensuring that your privacy is protected. This privacy policy therefore sets out how we use, store and protect any information you may submit to us, ensuring our compliance with the recent changes governed by the General Data Protection Regulation 2016/679 (or ‘GDPR’).

First and foremost, we use this data to ensure that we comply with our legal obligations regarding data protection, efficiently resolve disputes and enforce our legal agreements and policies. We also use this data to:

  • Provide and maintain our services
  • To notify you about any changes to our services
  • To provide support, news and general information

The following basic data is collected and stored by us at Headway East Northants:

  • Your name and address
  • Your date of birth
  • Your contact preferences
  • Email address and telephone number(s)
  • Any other information which will be relevant to joining Headway East Northants as a client, trustee, volunteer, or member of staff.

We will collect and process appropriate, relevant personal data only to the extent that it is needed to fulfil our operational needs or comply with our legal requirements. Headway East Northants will always ensure that the rights of individuals about whom data is held can be fully respected and exercised.

All those handling and managing personal information understand the requirements and their responsibilities. Headway East Northants is responsible for keeping all personal data safe. This is required for all data kept in electronic or written form. Data kept electronically is held on a secure server and backed up. Paper records are kept secure in locked cabinets.

All confidential waste no longer required, containing sensitive and/or personal data, will be disposed of by shredding.

If you believe that any information we have received about you is incomplete or incorrect, please write to us or email us at your earliest opportunity.

Additional Information relating to Clients

We may also collect, store and use the information below regarding our clients:

  • Date of birth and any relevant identification documents
  • Brief background history of the client, details of their injury and condition, client characteristics and needs
  • Safeguarding information
  • Details of existing support received, including care packages, accommodation, funding details and support providers

We may also hold data about clients that we receive from other organisations, including health and local authorities.

We use this information to:

  • Support client development and protect client welfare
  • Monitor and report on client progress
  • Provide appropriate activities, care and supervision
  • Assess the quality of the services we provide
  • Comply with the law regarding data protection

We will collect and process appropriate, relevant personal data only to the extent that it is needed to fulfil our operational needs or comply with our legal requirements. Headway East Northants will always ensure that the rights of individuals about whom data is held can be fully respected and exercised.

Consent granted to Headway East Northants to use and store this data can be withdrawn at any time, so you are always in control of the data we store and use. By providing us with your personal information, you consent to the collection and use of that information for the purposes described in this privacy policy.

It is easy for you to change or withdraw your communication preferences with us at any time. You are welcome to contact us to request changes as to how we contact you, or indeed, to advise us not to contact you at all. Your wishes and preferences will always be respected. 

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Headway East Northants

61 High Street

Irthlingborough
Northants

NN9 5PU

Call 01933 652311

Registered Charity

Registered Charity 1085311.

Company Registration 03788049

Affiliated to Headway UK– the brain injury association a Registered Charity 

Latest News

Privacy Policy

HEADWAY EAST NORTHANTS Headway East Northants Privacy Policy This policy relates to staff, trustees, clients and volunteers. Headway East Northants is committed to ensuring that

Read More »

Our Facebook Page

Please help by making a donation

Headway East Northants

61 High Street

Irthlingborough
Northants

NN9 5PU

Call 01933 652311

Registered Charity

Registered Charity 1085311.

Company Registration 03788049

Affiliated to Headway UK– the brain injury association a Registered Charity